Customer contact centers have always been the central points of customer interaction. During the pandemic, their importance has grown even more due to the fact that the people were obliged to stay at home. When thinking about the word, it refers to the connection companies establish with customers beyond using the telephone. In times when […]
80% Reduced manual work 60% Increased efficiency 85% Improved data representation The past few months have put digitalization processes at full speed. Companies are looking for ways to stay productive while working from home and operate in different settings. One of the most efficient ways to stay on track during these unpredictable times is definitely […]
Our team is focused on containerization using Docker and orchestration using Kubernetes. As we are a Cloud team, we wanted to explore different ways of deploying containers in the cloud. Making research about deploying Docker containers on ECS we found out about Docker ECS Integration. As Docker says ‘The Docker ECS Integration enables developers to […]
End-to-end solutions are considered to be the most effective solutions that keep pace with the changing infrastructure of every business, and the changing demands of each sector. There are many reasons for it, among which the most important are: End-to-end solutions can be applied in almost all industry sectors, and are suitable for every situation, […]
Introduction Gravitee.io is an open-source, easy-to-use, cost-effective, and super-fast API management solution that helps secure, publish, and analyze who, when, and how your APIs have been accessed. Amazon EKS on the other hand is a fully managed Kubernetes service that is used by many senior AWS engineers and famous companies, such as Intel, Snap, […]
The telecom industry is an ever-growing one, with an infrastructure that is complex offering a myriad of services to clients of different sizes and segments. In such a changeable environment, telco companies should invest in streamlining the internal processes and improving their employees’ productivity by giving them tools that would make them as efficient as […]
Reports give us a cumulative overview of our activities and provide us with insights enabling us to compare and further improve our activities. Regardless of the type of activity and the software that we use to get those reports, sometimes we struggle with getting the exact reports that we need due to the software not […]
While economies and industries suffer COVID-19 consequences, there is one particular industry that probably is affected the most and carries the greatest burden at this time. As you might guess – that’s the healthcare industry. The technological advancements will certainly ease this burden a great deal, but how can we improve it even more? […]
A unit test is one of the crucial parts of the Software development Life Cycle which is intended to ensure the behavior and functionality of a specific section of the application. ⋮IWConnect has been working with TIBCO since 2004, and by employing the knowledge and expertise that we have in the field, we have come […]
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