Your customers expect speed. Your systems need to deliver it. From connecting the platforms that run your stores to deploying AI that resolves issues before they reach the floor, we’ve done it for 50+ retail projects across three continents.
Retail Projects Delivered
Faster Incident Resolution
Testing Time Reduced
Uptime Increase
Your ERP, OMS, WMS, CRM, and eCommerce platform each hold a piece of the picture. None of them share it.
Order reconciliation, documentation, compliance reporting. Your people spend hours on tasks that should take minutes.
Issues hit production before anyone notices. Basic email alerts aren’t enough when uptime directly protects revenue.
Regression testing eats months. Every delay means slower updates, missed features, and frustrated customers.
50+ retail projects across fashion, pet, music, electronics, health, and eCommerce. We know retail operations, seasonal peaks, and the systems that power them: SnapLogic, MuleSoft, Salesforce Commerce Cloud, ServiceNow, Azure, and more.
ntegration, AI, quality assurance, cloud infrastructure, managed services, and custom app development. One partner, every layer of your technology stack.
On-time. On-budget. A leading fashion footwear retailer trusted us to connect their warehouse, ERP, and support systems across 70+ stores. Browns Shoes won the SnapLogic Application Innovation Award working with us.
"We are delighted with the results achieved through our collaboration with IWConnect. The speed and accuracy of the AI-generated test cases exceeded our expectations, allowing us to complete comprehensive regression testing in a fraction of the time."
Real projects. Specific numbers. Here’s what changes when your retail technology works the way it should.
SnapLogic
Virtual Assistant Pete
70+ Stores
A Canadian fashion footwear retailer with 70+ stores and 80+ years of history had their warehouse management, ERP, customer support, and legacy databases all running in isolation. We integrated everything through SnapLogic and deployed our Virtual Assistant Pete for automatic documentation. Operations got faster. Documentation stayed current. And the work won a SnapLogic Application Innovation Award.
Before
Data trapped in silos, docs outdated
After
Unified operations, docs in minutes
Result
🏆 SnapLogic Innovation Award Winner
ResQAI
LLM + Vector Search
Real-Time
One of Europe’s largest retailers was drowning in fragmented exception handling. Engineers spent more time firefighting than building. We designed ResQAI, an AI system that uses large language models and vector similarity search to detect recurring patterns, propose resolutions in real time, and auto-create Jira tickets. The result: 37% faster resolution, 62% less manual triage, and 15-20 hours reclaimed per week.
Before
44 min per incident, manual logs
After
Under 2 min per ticket, 85% accuracy
Impact
62% less manual triage, 15-20 hrs/week saved
Azure Monitoring
Multi-Channel Alerts
SnapLogic
A prominent Scandinavian retailer relied on SnapLogic for data processing but had zero real-time visibility into what was happening. We integrated Azure Monitoring and Alerting, built performance dashboards, and set up multi-channel notifications through email, Teams, and Slack. System uptime went up 30%. Error rates dropped 20%. And the team started catching problems before they became outages.
Before
Basic email alerts, no visibility
After
30% uptime increase, 20% fewer errors
Impact
25% better issue anticipation
AI Test Generation
Xray + Jira
300+ Locations
A major US clothing retailer with 300+ locations needed comprehensive regression testing for their eCommerce platform. The traditional approach would have taken months. We used AI to generate 30 end-to-end test cases, integrated them with Xray Jira, and completed the entire suite in two days. Along the way, we uncovered two critical issues that had been missed in every previous testing cycle.
Before
Months of regression testing
After
2 days, 30 end-to-end test cases
Impact
95% testing time reduced, 2 critical bugs caught
Client Overview We partnered with a leading global telco company to transform their order management system. The client was facing significant inefficiencies due to reliance
About the Client The client is a Canadian fashion footwear retailer that owns and operates 70 stores across Canada under a variety of footwear brands.
Overview & Challenge The Client, a leading Canadian retailer uses Salesforce Commerce Cloud (SFCC) as their e-commerce platform. SFCC plays a crucial role in managing
Mobile commerce, or m-commerce, has emerged as a significant force in ecommerce. With the widespread use of smartphones, consumers can shop anytime and anywhere. Businesses
How ⋮IWConnect, a SnapLogic Partner, is Transforming the Tech Landscape
Piles of customer data trapped in one system, orders stuck in another, and your operations team scrambling to make sense of it all. Sound familiar? See how integration changes everything.
Whether you’re connecting systems that don’t talk, deploying AI to speed up operations, or need a partner who understands retail at scale, we’re ready. 50+ retail projects. From fashion to electronics to eCommerce. Let’s figure out what you need.
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