Contact centers are gold mines of information. Every interaction—whether it’s a phone call, a chat, or an email—spins off valuable data. Information like zip codes,
In today’s fast-paced business environment, efficiency and collaboration are key components of success. For organizations leveraging Salesforce as their Customer Relationship Management (CRM) platform and
Introduction Active Directory (AD) is a commonly used directory service for managing users and their attributes, including profile pictures. On the other hand, SharePoint, a
There was a time in the past when applications weren’t even an idea and people were living their lives without applications. But, the beginning of
What is Contact Center as a Service (CCaaS)? Contact Center as a Service (CCaaS) dates back to the beginnings of call centers. Call centers have
Hybrid workplaces, flexible working hours, and digitalization bring more and more challenges. One of them is approval flows. Approval flows can be simple when a manager needs to approve a document or
Clients’ feedback matters the most and companies invest a lot of time, energy, and resources to gather it. Receiving timely and detailed clients; feedback is
The management team in every company needs to understand the magnitude of the value given by the forecast. Each company needs a system to track
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