Contact centers, in many cases, are the first point of contact for many organizations. Customer service organization aims to deliver an exceptional level of services
We do not live in the same world as we did in the past. It has changed completely. Remote working was one of the trends
COVID-19 has put remote working on a totally new level for everyone, as well as for AWS engineers. In fact, it has made working from
Have you ever questioned how to query and analyze raw data as an AWS engineer? Moreover, have you ever tried doing that using Athena and
Do you need to migrate an entire server room from local to the cloud? You have a configuration that is very complex and it’s almost
Starting from December 2018, Amazon Web Services (AWS) launched a widely-requested feature: WebSocket in Amazon API Gateway. With WebSocket available in AWS API Gateway, all
Several months ago, we faced one interesting problem while we were working on a project using distributed approach. In our registered user scenario, we needed
First, you are all going to ask why do we need Path-Based Routing Application Load Balancer? Weill the answer to that question is simple, for
Simple Storage Service (S3) is an online storage service that you can use to store and retrieve any type of data, at any time and
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