Challenge A leading telecommunications and broadband provider was burdened by an outdated IVR system that frustrated customers with endless menus and long wait times. This
Challenge Our client, Deutsche Telekom Group, a leading European telecom provider faced rising operational costs, limited scalability, and agility constraints due to a legacy, monolithic
Contact centers are gold mines of information. Every interaction—whether it’s a phone call, a chat, or an email—spins off valuable data. Information like zip codes,
Challenge Our client, a major U.S. telecommunications provider managing extensive landline, cable TV, and broadband services, faced a significant challenge in efficiently monitoring their vast
Client Overview Our client is a prominent telecommunications holding company based in Asia, renowned as one of the largest in the industry globally. Established in
Client Overview Our client is a major player in the telecommunications industry, with a massive team exceeding a hundred thousand. Their business is all about
Client Overview In the dynamic world of telecommunications, our client stands as a leading figure, renowned for their innovative approach and expansive customer reach. As
Client Overview A prominent telecommunications company, with a hybrid infrastructure spanning 34 AWS accounts across four regions, faced challenges in managing its extensive cloud resources.
Client Overview Our client is one of the largest telecommunications companies in the United States, with a long history of providing state-of-the-art communication services to
©IWConnect. All Rights Reserved.
By signing up for the waiting list now, you'll secure your spot for early access and claim these valuable benefits.