Introduction We all know what Single sign-on (SSO) stands for, or it is the authentication method that allows us to use only one set of credentials to sign in multiple resources and applications. This feature increases resource usage as it makes it easier and faster for users to log in. The main benefit of SSO […]
Whether you are a senior Java developer, or any type of software engineer, it’s important to continuously thrive to become better. Therefore, in this article, we will explain how to create a ServiceNow variable type into the catalog item to be an input field for the URL with the possibility to lock and unlock the […]
When browsing the Internet on a certain topic, a lot of articles appear. We tend to open those that seem to have the highest rating as being useful, as we deem that when many people rate it as useful, it certainly easy. Having this information in front of our eyes decreases the time needed to […]
ServiceNow is a company that provides service management software as a service. Among all other things, using Service Desk Call, ITIL users can create a call record and while speaking with the customer capture information about an issue. Users can then decide to categorize the call as an incident, a problem, a change, or a […]
ServiceNow as a platform offers a lot of different integrations, like inbound, outbound, scripted web services, and data sources. Many different techniques can be used to achieve this, like Web Services (REST, SOAP), EMAIL Inbound, JDBC, and Excel. In the following lines, I will talk about integration between the ServiceNow platform and an external vendor. […]
In this article, we will explain how to update the recurring price field based on a variable that is part of the current catalog item form. A catalog item can have a recurring price in addition to an initial price. For example, a subscription to a mobile phone contract could cost $500.00, with a $30.00 […]
An API is a set of programming instructions for accessing a web-based software application, and QA engineers often use testing to compare the response with the expected results. In fact, it is a set of commands used by an individual program to communicate with one another directly and use each other’s functions to get information. […]
As technology moves forward, we as human beings are never satisfied, so we have more and more demands from technology. Process automation, avoiding manual work, one-click function execution… and many more things… So, why run a function for days and hours, when it can be reduced to a few minutes with a few clicks? That’s […]
The core of every organization is data Most organizations believe in the power and potential of becoming a data-driven organization; at the same time, they are challenged by the lack of knowledge and DataOps talent to monetize this potential. How can organizations adopt and embed the data-driven way of thinking and acting to achieve the […]
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