Using Flow to Simplify Combined Processes

10 Dec, 2021 | 2 minutes read

Making life simpler and easier has always been the first and most important goal of technology. People strive to simplify their lives by eliminating or combining certain activities. This not only saves them time but also gives them the possibility to focus on other more important activities. The same applies to businesses and enterprises. When you simplify your processes, you save your business time, reduce costs, improve operational efficiency, and this leads to increased ROI. This is what we have done for one of our Client, i.e. we simplified combined processes by using Flow to automate multiple operations, connect people, data, and systems, and improve operational efficiency. In the following lines, we are going to share more information on how we have achieved this by using ServiceNow.

The client is a leading pet products and services retailer, existing on the market for more than 50 years and providing its customers’ products, services, advice, and experiences for their pets via their e-commerce website. They have a vast network of pet products and service partners, and as such, they have an enormous number of clients. They use ServiceNow as a ticketing tool, and our Client leverages all the benefits that ServiceNow offers.


The new solution that we implemented is related to the request type Deletion not taking into consideration the type of customer (same process for both types). The two workflows are being deprecated and the new solution is based on flow. In order to achieve the required modifications, we have decided to make this process through Flow Designer which is a newer ServiceNow feature that enables rich process automation capabilities in a consolidated design environment. The Flow designer is used to reduce scripting so that it can be created easily and understood by non-technical users.

Business Outcomes

  • Simplified process with one single and faster flow,
  • Automated approvals, tasks, notifications, and record operations,
  • Connect people, data, and systems with triggers, conditions, and actions,
  • Reduced number of catalog items and workflows related to them,
  • Easy for continuous maintenance.