Adopting Microservices Architecture to Ensure Business Resilience

23 Jun, 2020 | 3 minutes read

Are you experiencing increased customer churn? Does your business development team struggle with driving new opportunities? How much time does your IT team spend on adding new functionalities and improving your company’s IT infrastructure? Do you find it difficult the migration from legacy systems to new systems business support, and operations support systems (BSS/OSS)? What if you could facilitate this migration, ensure efficiency, and flawless functioning, and at the same time increase business opportunities?

One of the fundamental aspects affecting a company’s success is its ability to transform technologies into business enablers. When talking about success and transforming technologies, a lot of companies, nowadays are investing in their IT infrastructures to improve their processes and services thus ensuring efficient working and business resilience. Microservices architecture has been widely used to interconnect processes, people, and information making the technology and business areas aligned.  

In a nutshell, microservices architecture offers:

  • Minimal data loss thanks to its security and high availability
  • Fast and cost-effective application development
  • Improved organization agility and flexibility

Having TIBCO experience, we have worked on several projects which included adoption of a microservices architecture, one of which is a US-based telecommunication company that was faced with a lot of challenges resulting from their aging systems, among which some of the most important were poor customer care and increased customer churn, inability to drive new business opportunities, and IT infrastructure that was hard to be maintained affecting the overall working of the enterprise.

The solution included adopting microservices architecture that would enable the migration process from the Client’s legacy systems to new BSS/OSS and processes which were crucial for driving new business opportunities, such as billing system, point of sale system, supply chain management platform, local number portability application, master data management of location and product information, enhanced electronic payments processing by integration with third-party vendors, etc.

The implementation of a microservice architecture enabled the client to increase ROI, reduce costs by implementing an architecture that is easy to be maintained, and allowed the launching of new products thus increasing customers’ satisfaction and retention. Key benefits included:

  • Establishing an environment for complete microservices architecture adoption within the enterprise
  • Reduced total software cost of ownership
  • Improved visibility into enterprise-wide system events and exceptions

Microservices architecture enables businesses to link their goals to their IT infrastructure creating an agile infrastructure that would easily respond to the changes on the market. Besides ensuring efficiency and flawless system functioning, it also provides infrastructure automation which leads to reduction in integration costs.

About IW TIBCO expertise

Based on the experience over the years and different client industries, our TIBCO development division has tailored an Enterprise Service Platform SOA Framework, that is being used at large and complex TIBCO implementations by all our clients. The ESP SOA Framework significantly reduces development and rework costs and improves scalability, performance, and enterprise-level visibility. To reduce the delivery time and reduce the costs significantly we have invested in a collection of internal IW Automation Tools. One of them is our internal toolkit for generating code and Unit tests from templates, which saves a lot of development time, ensures consistency and code quality across the board.

If you want to find out more about microservices architecture and IW TIBCO experience, contact us at