A leading HR and talent management solutions provider leveraged Robotic Process Automation (RPA) to streamline their data comparison process. The Client was facing a time-consuming and error-prone challenge of manually extracting and cross-referencing covered individuals’ data from insurance carrier websites with their internal system. This labor-intensive process lacked automation, resulting in potential data inconsistencies, missing individuals, and payment inaccuracies that needed manual detection and resolution.

The Process Prior Implementing RPA

The manual comparison involved pulling data from carrier websites, manual data extraction, and comparing it with SSRS extracts from the internal system. Detected errors were addressed manually, leading to inefficiencies and potential inaccuracies.

Scope and Must-Have

Proposed Solution & Robotic Process Automation

An automated process was devised to identify and resolve data inconsistencies between insurance carrier websites and Client’s internal data. The automated process runs daily and performs the following steps:

Benefits and Outcome of Using RPA

By implementing the automated process, the Client achieved a significant improvement in data accuracy and efficiency:

In conclusion, the Client successfully eliminated manual data comparison bottlenecks, embraced automation, and empowered their team to focus on strategic initiatives, ultimately contributing to a more accurate and efficient data management process.

Industry: Human Resources
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