We connect the DOTS

Managed Services

Delivering business value aligned with your business goals

To achieve digital transformation, integration standalone is not enough – supporting and maintaining integrations, the entire IT infrastructure along with error anticipation and proper error handling is crucial. Managed Services enhances business stability, and creates a highly-resilient and cost-predictable business. Therefore, Managed Services should be done in a way that will meet business performance, operational expectations, and business security needs.

To ensure maximum uptime and minimal service interruptions, our Managed Services includes:

Installation and configuration on-premise/cloud integrations (SnapLogic, TIBCO, MuleSoft)
Monitoring and event management using different approaches (custom solutions)
Product patch management/lifecycle Support
Enable incident management lifecycle procedures (Incident, Problem, Request, Change management)
Support – Level 1, 2, or 3 (Active/Passive)
Implementing Availability and Capacity management process
Continuous improvement program
Continuous Reporting (Weekly operational reporting, Monthly KPI reporting, Proactive incident reporting)

Solutions tailored to your needs

⋮IWConnect Managed Services is structured following your business needs and ensures that they are properly addressed. We combine our IT expertise and the practical side of customer service to meet and exceed your expectations. By becoming your partner, we take on the role of continuous monitoring, support, and advice to ensure high availability of your services, boost efficiency and productivity.

Choose the support tier that best fits your business

The levels of support vary according to your requirements. We provide the following support packages which can be customized upon the client’s need:

Basic Pack