Overview & Challenge
The Client is a worldwide leader in the field of premade ready-to-assemble furniture, home accessories, and kitchen appliances. The company focuses on normal, non-luxury types of goods with many substitute units and complementary products. A strong side of the company is it transparency which brought the company its dominant market share in the industry. Customers, partner companies, and industries have a clear image of the company’s qualities and values, but the road to this famous global reputation wasn’t accomplished without its challenges.
Challenge
By expanding into new markets following its global expansion strategy, the Client concentrated on diversifying its operations into other markets promptly and efficiently. This meant introduction of new production facilities with different systems and platforms to satisfy the growing product demand. However, their introduction on their own was not enough. They had to be connected to each other to allow data synchronization and consistent growth. Without proper data synchronization and access to all information in one place, the client started experiencing delayed deliveries, delivery of wrong goods, poor inventory management, and more. Additionally, any addition of a new facility to the system slowed down the entire supply chain. This, in turn, resulted in poor customer service, dissatisfied customers, a lot of errors, and scattered data. The Client needed a middleware solution (like SnapLogic) that would integrate all systems, provide one single source of truth, and would monitor all systems and processes to enable smooth operating and prevent future mistakes.
Solution
After carefully reviewing the solutions offered on the market, the Client chose to implement the SnapLogic Intelligent Integration Platform to enable smooth data synchronization among all systems and production facilities. The implementation of SnapLogic brought all of the Client’s data integration under one umbrella, which, significantly improved operational efficiency. Additionally, custom-built SnapLogic monitoring pipelines were implemented to constantly monitor data transactions, and prevent major breakdowns, incorrect product information, delays, and non-functional inventory management.
The solution was further improved with an automation system that generates and sends business and technical reports twice per day and/or on-demand. This functionality gives better visibility into the product sales trends, and a better overview of the configuration, processing times, error rate, and delay of the end-to-end transactions.
Business Outcomes
The applied solutions helped the customer to get a better grip on its processes, they allowed for detailed monitoring of the performance of their systems and contributed to a streamlined workflow. Moreover, new occurrences of issues were minimized and handled with detail and speed.
- 35% faster processing of integrations
- 90% reduction in delivery complaints
- 25% reduction of transaction errors
- 40% reduced development efforts
As per the client’s specific challenges, data payloads are now synced in between all of the systems and through implemented procedures, their payloads will continue to be synced in future evolutions of the company.
