Overview & Challenge
The Client is a US medical supplier with a network of full-service medical equipment companies dedicated to providing patients with customized products and services that help them to achieve better health outcomes, regardless of their location. Their comprehensive range of clinically driven offerings is designed to support patients in adapting to life at home, encompassing everything from sleep and respiratory therapy to mobility products, wound care, non-invasive ventilation, and nutrition. The Client gives patients easy access to tools and resources they need to manage their health and well-being in a way that best suits their unique needs, and they have implemented Patient 360 program.
Challenge
The Patient 360 program offers a comprehensive view of patient data, ensuring a seamless and consistent user experience for various functions such as call center, portal communications, and internal users. Our Healthcare client’s primary objective was to streamline the entire medical process for their patients.
One of the major challenges faced by the client was improving the process of medical equipment resupply, which is critical for patient care. The client needed a solution where the resupply company can receive orders from both B2B (business-to-business) and B2C (business-to-customer) customers for medical equipment and supplies and process and fulfill these orders in a timely manner. This required seamless integration between the resupply company’s ordering system and the retail warehouses’ inventory management system, as well as the ability to track and manage the delivery of the ordered items.
Solution
To achieve seamless B2B (business-to-business) and B2C (business-to-customer) integration between the resupply company, customer, and durable/home medical equipment services, we employed the MuleSoft integration platform. The main challenge was to guarantee a smooth delivery of the backend legacy SOAP services and build Mule REST applications to streamline patient and order management for various suppliers. Our solution included in-flight decision-making points in the workflow to complete the integration.
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Business Outcomes
The implementation of our solution resulted in numerous benefits for both the client and their suppliers. Firstly, the client suppliers have a more streamlined and efficient system for ordering and purchasing various medical equipment, as well as scheduling appointments for their customers.
Moreover, the client has experienced significant improvements in their operations, including decreased latency and improved integration with new clients. The use of a coarse-grained approach for the System APIs and a stateful mechanism for managing credentials has resulted in substantial memory savings.
Key Benefits include:
- Time and cost savings – Streamlined operations and reduced manual data entry and processing, resulting in time and cost savings for the client.
- Increased customer satisfaction – Improved accuracy and reduced errors, leading to increased customer satisfaction and loyalty.
- Better forecasting – Better inventory management and forecasting, enabling more efficient use of resources and reducing waste.
