In today’s fast-paced business world, organizations need robust, flexible solutions to stay ahead. Enter our team of Dynamics 365 experts. With years of experience and a track record of successful implementations, meet the professionals here to help you harness the full potential of this Microsoft powerful CRM platform.
Read on in the following interview to see how they have been delivering excellence through experience.
Could you share insights into your most complex or challenging Dynamics 365 implementation? How did you approach and overcome those challenges?
Katerina Dimeska
One of the most complex Dynamics 365 implementations we worked on in 2024 was for a leader in recruitment services. The main challenges were integrating various legacy systems, ensuring data consistency, and meeting diverse needs across multiple countries.
We started by engaging stakeholders to gather requirements and create a detailed project plan. Our team developed a data migration strategy and used integration tools to connect Dynamics 365 with existing systems. We customized and configured Dynamics 365, conducted extensive testing, and rolled out the implementation in phases. Comprehensive training and support were provided to ensure a smooth transition. The project improved efficiency and customer service and was delivered on time and within budget.
What sets your team apart regarding expertise and experience when working with Microsoft Dynamics 365?
Sara Koleska
Our team excels with Dynamics 365 due to years of experience and a proven track record of successful implementations across industries. We have certified experts who customize and integrate the platform to meet specific business needs. Offering end-to-end services, from consulting to ongoing support, we deliver customized solutions that drive business growth and efficiency.
In your opinion, what are the key factors that contribute to a successful Dynamics 365 deployment?
Simona Bushevska
In my opinion, key factors for a successful Dynamics 365 deployment include clear business objectives, strong leadership, comprehensive user training, accurate data migration, and ongoing support. Additionally, aligning the deployment with strategic business initiatives and leveraging expert consulting services can ensure a smoother transition and better outcomes.
Can you highlight any unique or innovative solutions your team has developed within the Dynamics 365 ecosystem?
Simona Bushevska
Using Microsoft Dynamics 365 for Marketing Hub, our team implemented a solution that transformed marketing material management across our organization, optimizing inventory levels across locations and achieving substantial efficiency improvements with automated processes, reducing shortages by 75% and saving 50 hours of manual effort monthly.
How do you ensure seamless integration between Dynamics 365 and other business systems or applications?
Milka B Pitoshka:
To ensure integration between Dynamics 365 and other systems, it is crucial to start by understanding the capabilities of each system. Comprehensive knowledge of Dynamics 365 and thorough analysis of external systems are essential. Dynamics 365 and Power Platform offer built-in tools, APIs, and connectors for efficient data exchange, amplifying the productivity of your business applications.
A crucial part of the process involves ensuring smooth data synchronization, adhering to security protocols, and conducting thorough testing before deploying to production.
What are some of the most significant business benefits or ROI your clients have experienced after implementing Dynamics 365 with your team’s guidance?
Katerina Shemoska
Our expertise in Microsoft licensing, not limited to just D365 services, results in significant cost savings for our clients.
We know that the right information at the right time is crucial in every business, that is why we are focused on clean reports and dashboards accessible in D365, so clients don’t need to switch screens or open other apps or services.
With a diverse set of D365 services clients get 360 customer overview to better understand customer needs, preferences and behaviors. That leads to improved customer satisfaction.
By utilizing Power Platform capabilities within the context of D365, we automate numerous repetitive processes like creating tasks when an opportunity is closed as Won, or alerts sent to managers when a budget for a department is nearing its limit. These automations reduce manual effort and teams are focused on high-value activates.
How does your team stay up to date with the latest Dynamics 365 updates, features, and best practices?
Milka B Pitoshka
Our team stays up to date with the latest Dynamics 365 updates, features, and best practices through a comprehensive approach that includes utilizing Microsoft Learn and official documentation, attending webinars and online training sessions, actively participating in community forums and user groups, pursuing relevant certifications and courses, and holding regular internal knowledge-sharing sessions.
Through our Microsoft Partner Network membership, we also get early access to updates, exclusive resources, and stay informed through newsletters and industry blogs.
Keeping up with this multifaceted strategy lets us deliver cutting-edge solutions to our clients.
Could you share a success story that showcases your team’s ability to deliver exceptional results with Dynamics 365?
Sara Koleska
We have numerous success stories, including a notable project where we integrated Dynamics 365 with a Contact center system. The goal was to consolidate data from both platforms into a single, unified location. As a result, we developed reports and dashboards in Dynamics 365, displaying key metrics such as agent performance, call dispositions, call durations, and successful contracts per country. This integration provided the client with enhanced visibility and actionable insights, significantly improving their operational efficiency.
What is your training and knowledge transfer approach, ensuring that your clients can effectively utilize and maintain their Dynamics 365 solutions?
Katerina Dimeska
Our training and knowledge transfer approach includes a combination of hands-on workshops, comprehensive documentation, and ongoing support. We provide role-based training sessions customized to the specific needs of different user groups. Additionally, we create detailed user guides and conduct follow-up sessions to address any questions or issues. This ensures that clients are fully equipped to utilize and maintain their Dynamics 365 solutions effectively.
If a potential client is considering Dynamics 365 but is still figuring out where to start, what would be your team’s recommended first steps?
Katerina Shemoska
At the beginning of the journey, we collaborate with our clients to identify what their business processes, pain points, challenges and objectives are. Given the array of D365 services, our consultancy role is to guide our clients on selecting the optimal service for their business processes.
We select services that offer customization and integration with other systems to meet specific business requirements, scalable and high- performing. Even if the client is starting without customers today, the platform will be able to support their needs and grow with their business.
