Our DevOps & Support team is looking for an Operational Support Analyst who will work with the technical team of Operations and Network/Infrastructure Engineers to support our clients. Join a team of highly skilled professionals that work for world-known clients and disrupt the world of technology.


  • Ensure 24/7 client support;
  • Monitoring customer application issues;
  • Troubleshooting;
  • Working in shifts (1st, 2nd, 3rd with rotation);
  • Providing and improving solutions;
  • Proactively looking for solutions;
  • Working closely with internal client teams;
  • Analysis and problem identification.

Technical skills:

  • Knowledge of Databases (administration and SQL queries);
  • Knowledge of servers (windows servers, Linux, etc.);
  • Knowledge of networking (configuration, commands, troubleshooting);
  • Knowledge of basics in programming languages (Javascript, Java);
  • Knowledge of web services (REST, SOAP);
  • Understanding of JSON, XML;
  • Monitoring tools (SolarWinds, DataDog, Grafana, Splunk);
  • Cloud concept and containerization concepts (AWS, Azure, Docker).

Other competencies:

  • Excellent verbal and written communication skills in English;
  • Analytical and problem-solving skills;
  • Eager to learn new technologies and interest in continuous improvement, innovation, and simplification;
  • Ambitious, proactive and self-initiative person;
  • Disciplined, responsible, reliable person;
  • Comfortable with working in a team as well as independently.

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