Business Support - ⋮IWConnect

Business Support

Increase the efficiency of the processes and collaboration within your organization

Why we should be your Business Support team?

In today’s competitive and dynamic business environment, software development is increasingly driven by the focused needs of customers and businesses to quickly improve their processes, products, and services.

To provide the best service to your clients, enhance product quality, and increase delivery time, you adopt industry-leading processes which combine your business value with technical value. This, in turn, requires alignment of your internal operations and processes to maximize the efficiency within the company.

As an official Atlassian Solution Partner since 2016, you can leverage our experience and expertise to effectively implement and optimize solutions that best fit your business needs by using a wide range of Atlassian products and services combined with Agile methodologies and will provide you with solutions that will enhance the efficiency of your organization.

We are a small and dedicated team of talented and certified engineers which offers you an innovative approach of Agile development using Atlassian tools, which will reduce the time and cost of delivery to move quickly in the market and operating more effectively and transparently.

Explore our products, solutions, and services that will fit your need and will keep your team moving forward.

Our Services

License Management
A full coverage of purchasing Atlassian products, including upgrading existing licenses and renewal of expired licenses.
Consulting
Assistance in setting and configuration your products and tools, development of best practices and solving problems.
Installation & Configuration
Proper installation, configuration, and optimization of your environment and your products.
Process Implementation
Quick and effective implementation of your products & transformation of process into automated workflow.
Workflow Management
Optimize your company’s business processes by creating automated customized workflows specific for your team.
Custom Development
Aligning your products to respond to the specific requirements of your business needs.
Products Training
Find out how your products work, how you can manage the processes by yourself and build up your skills.
Agile Transformation
Transform your organization’s form to respond to market changes faster and deliver higher quality products.
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Our Solutions

With a long-standing Atlassian Partnership, knowledge and expertise in ServiceNow and Salesforce, we can select the best solutions for your organization, comprehensively meeting your needs with accompanying services.

Agile Project Management
Portfolio Management
Knowledge-base Management
IT Service Management (ITSM)
HR Recruitment
Test Management
Automated Business Travel Letters Process
Automated Tracking of Internal Shipments
Groovy Script extension for JIRA
JQL Extension for JIRA
POST functions extension for JIRA
User Impersonation for JIRA
User Directory Custom Attributes Integration
Integration with ServiceNow
HR Case Management in ServiceNow
Improving Employees' Activities Tracking Process
Automating Deals in Salesforce
Integrating Salesforce and WordPress
Data Import Process Automation in Salesforce
Flexible Incident Ticket Creation Process in ServiceNow
Automating the Process of Incident Status Change
Search Time Optimization in Incident Reports
Automating the Onboarding Process by Using JIRA
Asset Management Using JIRA

Licensed Seller of Atlassian Products

We are a licensed seller of Atlassian products, and we offer products for teams, from startup to enterprise, collaboration products for teams of all sizes. If you want to stay on track as you plan, develop, collaborate, and speed up delivery of high-quality products, then you have come in the right place. We can help your teams unleash their full potential and gain a significant competitive edge.

Jira Software

Jira Software

Follow every phase of your project – starting from planning to releasing.
Jira Software

Jira Core

One place for all your projects in details – tasks, history, logs, performance and more.

Jira Software

Jira Service Desk

An easy way of tracking and solving problems, questions & issues.
Jira Software

Opsgenie

Be a step ahead of any critical issues that might affect your business.
Jira Software

Confluence

A directory for all your team’s documents, knowledge, notes & conversations.

Jira Software

Trello

Enhance the team collaboration by visually representing the tasks of the your teams.
Jira Software

Bitbucket

An all in one place for code management within the team – code, test, deploy & share.
Jira Software

Atlassian Access

Manage your users and enforce security policies from one place.

What Clients Say

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Excellent news!!! I really appreciate all the effort it took to pull this off so quickly. This is a huge win for the ServiceNow team and our HR organization!

Director at a Pet Retailer
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COVID-19 presented unexpected challenges forcing us to react and pivot extremely fast. ServiceNow team has been an amazing partner in identifying and implementing technical solutions in record time. Their quick response and extensive support allowed us to take live calls from our partners and leverage an HR case management tool to track partner inquires. The innovative ideas, solutioning, through partnership and overall execution was very impressive and we truly appreciate each and every person involved.

Director of HR Operations at a Pet Retailer
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ServiceNow dev team, I am really appreciating all your efforts for delivering brand new application in a short time. I am very happy that we achieved it as a team.

An Engineer at a Pet Retailer
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What a year did we have together. All of you made it possible for our project to be. We haven't just rebuilt something, but added a lot of new functionalities. Therefore, I want to thank you all very much. This project is by far the nicest and most impactful in my working live so far. The combination of eagerness, wonderful craftsmanship, the dedication with respect to those who are less technical - a real team effort and not to forget: also, with some humour now and then.

Business Project Leader at an Energetic Company
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…Went above and beyond to make sure I was happy with the result. I felt that I was a pain to deal with but you guys really made me feel like I was important....

Zak Nixon, Impel Union, Inc

Check Out Our Recent Case Studies

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Supported Platforms

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Industries

IT

Reorganize your company and provide better service, solve issues faster and build an everlasting trust with your clients.

Finance

Manage your workflows with ease, enable real-time communication, and share results fast.

Marketing

Have your marketing strategies organized and up-to-date starting from imagination through concept to launch.

Insurance

Decrease the paperwork, increase the productivity, your employees' morale and the time needed to solve insurance reports

Telecommunications

Give your clients an easy way to fill out requests and your team the right tool to follow up on them quickly and easily.

Human Resources

Keep your employees happy and productive with products that follow their path even from recruitment.

Banking

Manage and simplify your processes efficiently.

Retail

Increase the coordination and communication between your employees and stores, and increase the revenue.

Our Partners

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Certifications and Accreditations

Jira Software

Atlassian Certified Professional in Jira Administration
Jira Software

Atlassian Certified Professional in Jira Agile Development
Jira Software

Atlassian Certified Professional in Advanced Jira Workflow
Jira Software

Atlassian Accredited Technical Sales Professional
Jira Software

Atlassian Accredited Sales Professional
Jira Software

Atlassian Accredited Operations Professional
Jira Software

Atlassian Accredited Marketing Professional
Jira Software

Scrum Master Certification
Jira Software

Project Management Certification
Jira Software

Salesforce Administration Certification

Business Support Practice Lead

Jira Software

Tome Hristovski

Tome is a Business Support Practice Lead with more than 13 years of experience focused in the IT industry. He is skilled at leading teams, mentoring team members, ability to organize multiple complex projects and strong attention to detail. Tome began his career as a Software Developer and by learning management skills, leadership, and change management became Business Support Practice Lead. He has strong interpersonal and team player skills, ability to work in a fast-paced organization with aggressive project technology, feature, and schedule goals. Additionally, he has a thorough understanding of Atlassian products and Agile software development methodology, values, and procedures.

Personal motto: Trust in yourself, set your goals, and move forward without looking back.